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Frequently Asked Questions


We want you as our customer!


At one time or another everyone has a question. Most of us are to busy to ask or just don't remember to ask at the correct time. That is why we have attempted to answer some of the most common questions here. Please do not be afraid to ask us a question. We want you to be able to make an informed decision when choosing a Repair or Body Shop. 



Can I get a price from you over the phone?

What type of payment do you accept?

What time should I drop off my car for repair or pick it up after repairs are completed?

Is there anything I should do before leaving my car for repair?

How should I get in touch with you?

Do you do mechanical repairs or any other types of repair?

Do you work with extended warranty repairs?

What are your hours and are you open on Saturdays?

Can you help me with a ride home or to work?

How do I get a rental car?

What should be done when or after I pick up my car?



Can I get a price from you over the phone?

Probably not. Writing an estimate is a complicated process. There are judgments that need to be made and with out physically seeing the damage it is a disservice to provide prices over the phone. In fact it is illegal for any insurance estimate to be adjusted or even prepared without a physical inspection of the damage by the adjuster. We might be able to give you a price for a part or accessory item or make generalizations about what a repair might involve. But, it would be in your and our best interest  to actually see what it is we are talking about. DO NOT ever accept a price that is "agreed to" by an over the phone conversation.

What type of payment do you accept?


We require a 50% deposit on all new accounts and special order items. Deductibles must be paid or arranged at the start of any job being paid directly by a third party or insurance company.



2. If an insurance company is paying for your repairs we will accept a check as Direct Payment from the insurance company but only with prior approval. 

3. Sorry, we only accept CREDIT CARDS for amounts less than $500. Unless there has been prior approval for a greater amount.

4. WE DO NOT ACCEPT PERSONAL CHECKS, TRAVELERS CHECKS or Direct Payment from an insurance company without prior approval.

What time should I drop off my car for repair or pick it up after repairs are completed?

We normally will ask that you drop off your car as early as possible on the day we schedule it in for repair. Usually between 8 am and 9 am. You are not allowed to drop off your car without the Rod Shop estimator being present. Or before or after hours. There are certain formalities that will need to be addressed when you drop off your car. The estimator or other staff member will notify you what the correct day or date is for you to drop off your car. Repairs are often scheduled for Mondays this allows as much needed time as possible to complete the repairs and still be able to get the car back to you the same week..

We schedule repairs so that they do not conflict with one another and so that they may be completed in the most efficient way possible. Parts are ordered in advance when ever possible. Many repairs are completed within the same week. Some take longer, the repair time will be discussed when you drop off your car.

Missed appointments are a major and costly inconvenience for us. If you are going to miss your appointment please call at least 24 hours before so we can schedule another customer in your place. If you miss your appointment and do not call ahead to cancel or reschedule we will charge you the amount agreed to in your repair contract. If you cancel repairs you might loose your deposit and possibly be charged for restocking charges.

When picking up your car after repairs are complete be sure to come as close to the time requested. Do not come so late that it would be impossible for you to return your rental. Remember you must make arrangements to return your rental. We do not handle rental car business and do not provide transportation.

Is there anything I should do before leaving my car for repair?

Yes, you can help us by removing ALL of your personal items from the car. We will not be held responsible for damaged or missing items. We will need to have access to interior spaces of the automobile. Check the trunk and back seat. Empty it all out. Be sure to take your sun pass, cell phone charger, garage opener, wallet, umbrella etc. Disable the alarm and provide us with codes, keys, switch locations etc. If your alarm goes off while in our shop it will be disabled at your expense and possibly damaged as a result.  We will not be responsible for any add on accessory, radio, speaker, GPS, video system etc. If you are concerned remove it. 

Please leave your car for repair in clean condition. If your car is dirty on the outside please have it washed first. 

If your radio has a Theft Lock feature supply us with the code or have it readily available so we or you can restore the radio function after repair.

Supply us with a functioning full access key or set of keys. We do not want any other keys just the keys for your car.

Before leaving your car for repair please make all arrangements for your rental car.

How should I get in touch with you?

Use the Form found on our  Customer Service Page  Or telephone us anytime. If you get an answering machine or our voice mail please leave a message. 

You can expect us to call you if an update is in order. Provide us with your email and we will email you updates. In addition your car may be featured on our Check My Car web page.

Do you perform mechanical repairs or any other types of repair?

Yes, we do all types of repair. We have a complete mechanical department and can do everything you have come to expect from a full service shop. See  our Services web page for a list of what we are capable of.

Do you work with extended warranty repairs?

Yes, we can take care of all your extended warranty issues. Bring the car and the warranty information you have and we will help get your problems taken care of.

What are your hours and are you open on Saturdays?

We are open week days between 7:30 am and 6 pm. We close between 11 am and 12 noon for lunch. We are open most Saturdays from 9 am to Noon. Sometimes later. We are closed on some Saturdays without warning so please call ahead. If we know that you are coming we will make a special time for you.

We perform facility maintenance on Saturdays. Do not expect repairs to be performed on or over weekends or holidays.

Can you help me with a ride home or to work?

Yes, we can help you with short distance transportation when you drop off your car. Please mention that you will need a ride when you are scheduling repairs and we will do our best to help.

How do I get a rental car?

Rental cars should always be reserved ahead of time. We recommend Enterprise. They are very close to us and will pick you up at the shop, your house or business. We do not arrange for rental cars, that is your responsibility. 

We will call them for you when you arrive for your appointment. They usually need 10-20 minutes to pick you up and take you to their office. Plan on another half hour renting the car. If needed, once you have rented the car swing by the shop and transfer all your items to the rental car.

When repairs are complete we recommend that you first come to the shop and complete all the details surrounding the final payments and paperwork that needs to be done and to inspect the repairs we made to the car. You can then transfer all the items from your rental back into your car. Then drive the rental back to Enterprise. They will then drop you back off at the shop when you are finished with them.

Always get the cheapest car or what the insurance company will pay for. Also check your policy for coverage and coverage limits. You may only have coverage for a week. If the rental coverage is limited and your car will be in the shop for an extended period of time you might consider alternate transportation and saving the rental coverage for when you absolutely must have it. If you are claiming against another persons insurance company then there should be no argument on the time limit, within reason. 

What should be done when or after I pick up my car?

We will call you when your car is ready to be picked up and make a time for you to pick up your car. All payments must be made in full when you pick up your car, unless prior arrangements have been made. Bring with you any payments you might have received from the insurance company for the repairs. Check our payment policy, see above.

You should come at the time requested to pick up your car. Our business closes at regular posted times and the required staff may otherwise be unavailable for you if you miss the appointment. 

Return your rental car in concert with picking up your car. We suggest that you come here and finalize the payments before returning the rental. Enterprise will assist you in providing a ride from their office back to our shop. 


Remember to NEVER use a high pressure car wash at close range or a car wash with brushes on a refinished automobile. Always hand wash your car finish when ever possible. Automated or do it yourself pressure car washes are never recommended. You must use extra care and never direct the high pressure water jet directly at the painted surface. Do not wax the finish for at least 90 days. 


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